Marty Miller-Crispe

Speaker: Marty Miller-Crispe
Position: Service Management Office Manager
Affiliation: Griffith University

Marty Miller-Crispe has worked within the IT Service Management space since the early days of ITILv2.  He is currently the manager of the Service Management Office at Griffith university where he is leading the Enterprise Service Management initiative.  The  Service  Management  Office  is  responsible  for  Tier  0  and  Tier  1  support,  administration of the ITSM toolset, and the  development  and  promotion  of  best  practice  process  adopted  from  frameworks  such as ITIL, COBIT, Lean and Agile as appropriate for the university.